Last updated: 17 October 2026
The Dutch version of this text is the source. If the two versions differ in meaning, the Dutch version prevails.
A guide that does not work for everyone is not a good guide. This page sets out which standard we hold ourselves to, where we stand, what is demonstrably not yet right, and how to report a barrier.
We write down what we know. Where we have not yet tested something, we say so, rather than making a conformance claim we cannot substantiate.
Refinds aims for WCAG 2.2, level AA — the international guideline for digital accessibility that also underpins the European standard EN 301 549. That standard applies to the website, the app and the shop-owner portal.
No full accessibility audit has yet been carried out. What follows is therefore not a conformance statement but an honest interim position: a list of what we deliberately built and what we test automatically.
What we do:
Tab and focus is visible.prefers-reduced-motion system setting.In the logo — top left on every page and in the footer — a short brand line appears beneath "refinds.eu". One word of it is rendered in the brand’s gold (#F8AE21). On a white background that gold reaches a contrast ratio of roughly 1.9:1, whereas WCAG requires at least 4.5:1 for ordinary text.
This is a deliberate choice and we are keeping it. It concerns the brand mark itself: the gold is the distinguishing element of the Refinds identity, and darkening that colour turns the brand into a different brand.
What we set against it:
In our automated checks this element is explicitly marked and excluded from the contrast check, so that the exception is visible and bounded and does not grow silently. We name it here for the same reason: a deviation you write down remains a deviation; a deviation you keep quiet becomes a habit.
We are not there yet. What we already know:
Do you run into something — a colour that is too light, a button you cannot reach with the keyboard, an image without alternative text, a form that gets stuck with a screen reader? Let us know. State the page or screen and briefly what went wrong.
We take every report seriously, even where the fix takes time. If we cannot solve something quickly, we will look with you for another way to reach the information.
How to report it. Through the channels in Contact in the privacy statement — by email or using the contact form. If the form itself does not work for you, use the email address; that is why both are listed.
What you may expect from us: we acknowledge your report and tell you what we will do with it. The period within which that happens, and why we name no fixed period for the fix itself — some barriers are half an hour’s work and others touch the design — is set out in privacy statement §13, which is the leading document on this point for the whole set. What we commit to alongside that: if we cannot solve something quickly, in the meantime we think with you about another way to reach the information.
This is an interim statement. It describes our efforts and our known barriers, but it is not a formal conformance statement: that can only be drawn up once the accessibility audit has been carried out.
As far as we can establish, Refinds — a free guide that sells nothing — is not obliged to publish a formal accessibility statement. We publish this interim position because we believe a guide should work for everyone.